Operational Responsibilities
a) Establish and monitor key aftersales KPI’s through collaboration with Network Managers to ensure achievement of set aftersales multi brand targets and efficient utilization of resources.
b) Continuously review required technical skills and competencies within CMK Network and take appropriate action to address any gaps and ensure quality aftersales customer services
c) Oversee and spearhead technical skills trainings
d) Monitor and track weekly and monthly aftersales performance against budget within CMK network (Branches, body shop, Dealers & TKASC)
e) Monitor and ensure on time availability of spare parts within the Network outlets and adherence to stock holding and aging policies
f) Spearhead the identification, evaluation and set up of new CMK Dealerships and TKASC’s in line with Network Expansion strategy
g) Ensure timely conduct of regular evaluations of TSM-FIR standards and compliance within the Network (Branches, Dealers & TKASC)
h) Coordinate the preparation and availability of key weekly and monthly aftersales KPI reports
i) Coordinate the periodic preparation and monitoring of regional Pan African award reports
j) Participate in periodic OEM’s regional meetings and share learnings with all stakeholders within CMK network
k) Coordinate the preparation and holding of annual Dealer & TKASC conference
Minimum level of academic and professional qualification required to perform effectively in the role
a) Degree in mechanical engineering-Automotive
b) Post graduate diploma in Management related field
Minimum level of experience required to perform effectively in the role
10 years of relevant working experience in the automotive industry, with 5 years of experience in a management position in a company of comparable size
Competencies
a) Product knowledge in motor industry
b) Warehouse management knowledge.
c) People management.
d) Good knowledge in supply chain management
e) Good understanding of Customs regulations
f) Budgeting knowledge
g) Knowledge of SAP DMB and SAP WM
h) Proficiency in MS office spread sheets — excel, Access Functional
a) Strategy development and implementation
b) Report writing skills
c) Presentation skills
Behavioral
a) Ability to work under pressure
b) Negotiation & Conflict Management skills
c) Interpersonal Skills
d) Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement
e) Performance Management and team building
f) Professionalism —maintains a professional approach based on ethics and CMK values
g) Integrity and honesty and ethics- ensures ethical practices and integrity to ensure CMK is not exposed to reputational risk
h) Building consensus and influencing-ability to influence various players across all CMK departments
i) Communication Skills
j) Customer orientation-is customer focused striking a solid balance between external
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