Workshop Operations Coordinator M/F

 Join our CFAO MOBILITY Division!

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.                                                           

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a Workshop Operations Coordinator M/F  based : Mauritius

Job description:

Job Description

The workshop operations coordinator ensures the proper functioning, efficiency and profitability of workshop operations. He/ She also provides exceptional service to customers and maintain good relations with colleagues and other stakeholders.

Tasks :

• Handle difficult or unresolved cases and prevent their recurrence.
• Conduct thorough diagnostics to determine the causes of incidents and take the necessary corrective actions.
• Advise and supervise technicians when dealing with technical issues.
• Ensure that all work is completed within the promised timeframe, with properly detailed work orders.
• Ensure compliance with manufacturer and company warranty procedures and retain replaced parts until they are covered under warranty.
• Be attentive to customer needs, handle their requests and complaints efficiently, and conduct test drives if necessary.
• Liaise with the Spare parts department and service providers, ensuring compliance with procedures (requisitions, invoices).
• Maintain tools and equipment in good condition, recommend necessary purchases, and ensure the use of Personal Protective Equipment (PPE) for subordinates and technicians.
• Ensure the order, safety, and cleanliness of vehicles and the yard.
• Participate in training and identify training needs for technical staff.
• Perform any other related tasks requested by management.